Shipping policy

Below is the average delivery time for all our parcels:

Once you have placed your order, it takes between 1 and 3 working days to process it. If you order on a Friday evening or at the weekend, the delivery time may be slightly longer.

Once your order has been processed, it will be dispatched and delivery will take an average of 8 to 12 working days. This is because our stock is located abroad*.

We aim to make the ordering and delivery process as simple as possible for our customers. If you have any questions, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.

Placing an order

The ordering process at Prism Sydney is as simple as it gets. First, you need to go to the product page and add the product you want to your basket. To do this, click on the black "Add to basket" button.

It's important to check that you've selected the right variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, you need to enter the correct address. Make sure that all the information is correct. Once this information has been filled in correctly, you can click on the "Proceed to shipping" button.

On the "Shipping" page, you can check the address details you have provided. It should also be noted that each delivery is sent free of charge. As a sign of our gratitude to our customers, we always cover the shipping and delivery costs. You can now continue by clicking on the "Continue to payment" box.

On the payment page you can choose between different payment methods. At lonanishop.com, all payment options are SSL encrypted, which means you can always trust a secure payment environment.

Credit card (AMEX, Mastercard, Maestro, Visa)
Paypal account
EPS
Instant
Once you have selected the appropriate payment method, you need to click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. If you have any problems with your order, you can always contact us.

Shipping costs

We cover the shipping costs for every order. All our products are delivered free of charge to your home. There is also no minimum order quantity.

Shipping your order

Have you found the perfect look or accessory on our site? And you want to enjoy it as quickly as possible! That's why we make sure your order is processed and dispatched as quickly as possible.

In order to be able to offer fair prices on our products, we have chosen to group together packages in large quantities and to dispatch them all at once when we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better, healthier world.

*All our products are currently shipped from China, which allows us to maintain fair prices and such a wide variety of products.